1. Policy Scope
This FAQ policy governs all furniture, home goods and accessory sales from the Blueherondecormore online store for customers located in the United States. By browsing the website or placing an order, customers agree to follow this policy and all related terms of service.
2. Order Processing & Shipping
All orders are processed and prepared for shipment within 1 to 3 business days once payment is confirmed. We use trusted shipping carriers to ensure every order is delivered safely and on time.
3. Shipping Fees
Free shipping is available for all orders totaling $120 or more. A flat shipping fee of $12 applies to all orders under $120. All shipping charges cover transportation and packaging costs and are fully managed by Blueherondecormore.
4. Order Receipt & Inspection
Customers are required to inspect packaging and product condition immediately upon receiving their order. If any damage, defects or missing parts are discovered, please contact our customer service team right away for assistance.
5. 14-Day No-Reason Return Policy
Customers may apply for a return and refund within 14 days after receiving their order if unsatisfied with the product. No explanation is required, though all returns must meet our standard return conditions. Please review our full Return Policy for complete details.
6. Return Conditions
All returned items must remain brand new and unused with no signs of damage or wear. The original packaging, accessories and instruction manuals must all be included and returned in full condition.
7. Return Shipping Terms
Blueherondecormore covers all shipping costs for customer returns. Customers may ship returns using our provided prepaid shipping labels or through our designated carriers to ensure fast and smooth return processing.
8. Refund Processing
All refunds will be issued via the customer’s original payment method. Once we receive and verify the returned items, refunds will be fully processed within 2 business days.
9. 14-Day Exchange Policy
Customers can request a product exchange within 14 days of receipt. Exchanged items must be brand new, unused, and free of damage or contamination in accordance with our return standards. Further details are available in our official Exchange Policy.
10. Payment & Security
We accept Visa and MasterCard payments. All transactions are processed through secure encrypted third-party systems. We never store sensitive payment information, including card numbers and CVV codes, to protect customer privacy and security.
11. Delivery Coverage
Our shipping service covers all locations and areas across the entire United States.
12. 2-Year Product Warranty
We offer a 2-year limited warranty covering manufacturing defects and material flaws for all furniture products. If any covered issue occurs within the warranty period, customers may contact support to request repair or product replacement.
13. Contact & Company Information
Company Name: BLUE HERON DECOR & MORE LLC
Address: 4071 68TH ST N # 815, WEST PALM BEACH, FL 33404, United States
EIN: 93-2461266
Phone: +1 3105921528
Email: info@blueherondecormore.com
Business Hours: Monday–Friday, 8:00 AM – 6:00 PM (EST)
All email inquiries are answered within 24 hours.