Refund policy

1. 14-Day No-Reason Return & Exchange Benefit

All our customers enjoy a 14-day no-reason return and exchange service. Starting from the day you receive your package, you have 14 full days to apply for returning or exchanging your product, and you do not need to explain your reasons for the application. We will take care of all shipping costs associated with sending items back to us for returns or exchanges. Please note this service is only available within the 14-day limit; requests submitted after the deadline cannot be processed.

2. Conditions Items Must Meet for Returns or Exchanges

Products you send back have to be brand new and never used at all. Make sure you include everything that came with your original purchase when you ship the item back, including the original packaging box, all small accessories, and the product instruction manual. We cannot accept returns if any of these pieces are missing.

3. How to Submit a Return Request & Return Mailing Address

If you want to start a return, send an email to our customer support email: info@blueherondecormore.com. All returned items need to be mailed to this address: 4071 68TH ST N # 815, WEST PALM BEACH, FL 33404,United States. Once we review and approve your return request, we will send you a shipping label with pre-paid shipping charges, plus clear step-by-step instructions on how to pack your item safely and where to drop off your shipment. Important reminder: Our warehouse will refuse any packages sent back without a prior approved return request.

4. Where to Ask Questions About Returns

If you have any confusion or questions about return steps, eligibility or shipping, feel free to email us anytime at info@blueherondecormore.com.

5. What To Do If Your Item Is Broken, Defective or Wrong

Always check your product thoroughly right after your delivery arrives. If your item has factory flaws, arrives damaged in transit, or you received a different product than what you ordered, contact our support team immediately. We will look into your situation carefully and offer proper solutions to fix the issue.

6. The Fastest Way To Exchange Your Item

If you want a different product instead of the one you received, the quickest method is to return your current item first. After we receive and approve your returned package, you can place a brand new separate order for the replacement product you prefer.

7. Refund Timeline & Payment Route

When your returned goods pass our inspection and meet all return requirements, we will process your full refund within 2 business days. The money will be sent back using the exact payment method you used when you originally placed your order.