Terms of service

1. Policy Coverage

These user terms of service apply exclusively to the self-operated online store of Blueherondecormore, covering the sales and transactions of furniture, home living products and supporting accessories within the territorial scope of the United States. All users who access the website and place orders voluntarily agree to be bound by these terms and all supporting store policies.

2. Order Processing Stipulations

After customer payment completion and system confirmation, our staff will finish full order processing within 1-3 business days (excluding weekends and statutory holidays). The procedures include order authenticity verification, product sorting and packaging, and shipping label generation.

3. Official Logistics Channels

To ensure delivery stability, we maintain long-term cooperation with three mainstream formal logistics platforms: UPS, FedEx and USPS, providing standardized distribution services for U.S. customers. All orders support full-process logistics tracking to ensure safe and on-time delivery.

4. Post-Receipt Inspection & After-Sales Registration

Customers shall carefully examine the outer package, product body and accessory completeness during and after goods receipt. In case of transportation damage, missing parts, product flaws, stains or deformation, customers must contact our customer service immediately for registration and timely after-sales settlement.

5. 14-Day No-Reason Return & Refund Right

We fully protect consumers’ legitimate rights and interests. Customers can apply for return and refund services within 14 days after product receipt for any personal dissatisfaction without providing a reason. All return and exchange behaviors must comply with the store’s unified product acceptance standards, with detailed rules stated in the dedicated after-sales policy documents.

6. Return Product Acceptance Criteria

All returned products must be kept in brand-new and unused condition without artificial wear, collision, stains or damage. All original factory accessories including packaging boxes, packages, user manuals and warranty certificates must be returned in full original state without omission, damage or replacement.

7. 14-Day Product Exchange Service

In addition to return rights, customers can apply for equivalent product exchange within 14 days after receipt. Exchanged products must strictly follow return acceptance standards, keeping brand-new, unused, undamaged and non-contaminated status for resale. Please refer to the official exchange policy for complete rules.

8. Return & Exchange Application Process

Customers who need after-sales return or exchange shall send an application email to our exclusive official mailbox: info@blueherondecormore.com, clearly stating the order number, product information and after-sales demands. All return shipping fees incurred in after-sales services are fully borne by the merchant. We will respond to valid applications within 24 hours. Upon approval, free prepaid shipping labels and detailed guidelines for standard packaging and return delivery addresses will be provided.

9. 2-Year Product Warranty Guarantee

We provide a 2-year limited warranty for all sold products, covering non-human quality failures such as material defects and craftsmanship problems arising from factory production. Customers can contact our support team for free maintenance or brand-new replacement services for eligible quality issues within the warranty term.

10. Intellectual Property Ownership Statement

All original website content, including but not limited to text descriptions, product images, page designs, layout styles and creative solutions, is the exclusive intellectual property of BLUE HERON DECOR & MORE LLC. Protected by U.S. federal laws and international intellectual property conventions, unauthorized copying, reprinting, dissemination and commercial utilization by any individual or organization are prohibited, and violators shall bear corresponding legal responsibilities.

11. Customer Service & Enterprise Qualification Information

Registered Enterprise Name: BLUE HERON DECOR & MORE LLC 

Address: 4071 68TH ST N # 815, WEST PALM BEACH, FL 33404, United States

EIN: 93-2461266 

Phone: +1 3105921528 

Email: info@blueherondecormore.com 

Daily Service Hours: 8:00 AM – 6:00 PM (EST), Monday to Friday

Commitment: All email inquiries and after-sales messages will be replied by dedicated staff within 24 hours