1. Policy Applicability
This standardized Order and Shipping Policy applies to all furniture, household products and supporting accessories sold by Blueherondecormore to U.S. users through the official website platform. All platform browsing behaviors and order placement operations constitute user recognition and compliance with this policy’s official terms.
2. Enterprise Basic Information
Registered Company Name: BLUE HERON DECOR & MORE LLC
Business Address: 4071 68TH ST N # 815, WEST PALM BEACH, FL 33404, United States
EIN: 93-2461266
Phone: +1 3105921528
Email: info@blueherondecormore.com
Service Hours: Monday to Friday, 8:00 AM – 6:00 PM (EST)
Response Specification: The enterprise promises to complete email response and service feedback within 24 hours.
3. Pricing Standard & Tax Specification
Sales tax will be calculated at checkout
Order Cost Components
The total order amount consists of:
Product Price: The price of each item as listed on the product page(Taxes are calculated and added at checkout).
Shipping Fee: Calculated based on the order amount and displayed at checkout.
All costs are shown in USD and clearly listed before placing an order, ensuring customers are fully aware of the total payment required.
4. Order Processing & Delivery Rules
After the system verifies and confirms successful customer payment, the enterprise will complete order arrangement and pre-delivery preparation within 1–3 business days, excluding weekends and U.S. statutory public holidays. After the shipment procedure is completed, the platform will automatically push a notification email with official logistics tracking information to the customer to facilitate order query and supervision.
5. Official Logistics Carriers
The platform establishes long-term cooperative relationships with qualified and reputable logistics and shipping enterprises to ensure the safe transportation of furniture commodities. The shipping carrier is selected dynamically based on the customer’s delivery address. All cooperative logistics providers support full U.S. nationwide coverage and real-time order tracking functions.
6. Transaction Currency & Payment Safety
All platform transaction prices are denominated in US Dollars. All online payment businesses are undertaken by certified third-party payment institutions, with full-link SSL/TLS encryption protection to ensure standardized and secure transaction processing. The enterprise does not retain any complete bank card data and user sensitive payment information to fully protect user transaction privacy.
7. Electronic Invoice Provision
After the completion of user payment, the platform will automatically generate a formal electronic invoice and deliver it to the user’s reserved email address. The invoice contains complete order details, tax-inclusive total amount and transaction information, which is consistent with the checkout settlement data and has formal transaction voucher validity.
8. After-Sales Support Mechanism
For business consultations involving order queries, shipping problems and after-sales services, users can submit applications via official email channels. The enterprise strictly implements the 24-hour email response mechanism to provide professional technical guidance and targeted problem-solving solutions for user demands.